Category Archives: Amazon customer service

TKC 446 Brady Dale

Technology Reporter at Observer.com Interview starts at 10:30 and ends at 42:19 “That’s why I call this whole printed book thing fetishism. What’s more important? Is literature and writing important or is this object more important? I think literature is more important, and writing is important. I don’t really care how people read it. I […]

TKC 383 Bruce Jones

Graphic designer, author, product developer and workshop presenter   Interview starts at 14:57 and ends at 44:47 So whatever you do, you build products that relate to the knowledge that you have, and the two can feed each other, and you can do them in the same space. News “Take your tablet to bed: Amazon […]

Amazon Celebrates Customer Satisfaction Win with a Big Fire Sale

If you’ve been waiting, today might be a very good day to buy a Fire tablet from Amazon. The company is saying “thank you” to customers by taking 15 percent off all Fire tablets for today (Tuesday February 24th) only. This display of corporate gratitude was triggered by an impressive performance by Amazon in the […]

TKC 332 Pamela Paul

Editor of The New York Times Book Review Interview starts at 11:41 Many people who bought an eReader of some kind or another will use it for some things and not for others. Some people use it to travel, but at home they like to read a book. Some people use it for genre fiction […]

TKC 315 Jason Boog

Author of Born Reading (with daughter Olive) Interview starts at 11:27 I knew then that I had come up with a pretty good mix. I knew she had a print book that she liked, and I knew she had an audiobook that she liked, and I knew she had something on the iPad that she could do […]

TKC 301 Sara Nelson

Editorial Director for Amazon.com books Interview starts at 21:41 The kinds of books that we call out—we do see that some of them go on to be successful. Did we call it, or did we cause it? I don’t know. I wouldn’t claim credit for it, but I’m thrilled to be part of the conversation. […]

Amazed (Again) by Amazon’s Customer Service

Send to Kindle Those of you who, like me, have come to expect Amazon to provide amazing customer service, may find yourselves from time to asking, “This is a crazy request, but I wonder if they might go along with it.” After my experience this week, I want to urge you to give them a […]