Amazon Celebrates Customer Satisfaction Win with a Big Fire Sale

Screen Shot 2015-02-24 at 4.44.44 AM

If you’ve been waiting, today might be a very good day to buy a Fire tablet from Amazon.

The company is saying “thank you” to customers by taking 15 percent off all Fire tablets for today (Tuesday February 24th) only. This display of corporate gratitude was triggered by an impressive performance by Amazon in the 2014 American Customer Satisfaction Index (ACSI) rankings released last week.

As overall retail customer satisfaction dropped despite improvement for online shopping generally, Amazon stayed on top for all brands with a score of 86. This represented a decline of two percent for Amazon compared with the previous year, but it still put Team Bezos at Number One, easily outdistancing Newegg (-2% to 81) and Netflix (+3% to 81).

I came across a 1999 interview of Jeff Bezos by the late Bob Simon yesterday, and sure enough, Amazon’s founder was singlemindedly touting his company’s fixation on customer satisfaction. It’s not just talk with Bezos. It’s been the walk right from the beginning, and it continues to set Amazon apart from other retailers across industries.

So here they are, one-day great prices on the Fire tablets. If you click on any of these links to purchase one, you will of course be supporting the podcast with Amazon Associates commissions. Thank you and enjoy!

Fire HD6 – $84, usually priced at $99.

Fire HD7 – $118, usually priced at $139.

Fire HDX 8.9 – $322, usually priced at $379.

Fire HD Kids Edition – $126, usually priced at $149.



Send to Kindle

TKC 342 Patti Thorn of Blue Ink Review

* * * * *

Co-founder of Blue Ink Review

 Interview starts at 17:15 and ends at 43:24

The people who are putting out quality books in self-publishing are actually investing quite a lot, because most books really do need editing, no matter whether you self-publish or you don’t. Self-publishers usually can’t afford the level of editing that maybe you’d get at a traditional publishing house. But the best ones are paying for editing, and they’re paying for quality cover design and quality book design.


“Bad News for Kindle Unlimited in France?” by Hanna Johnson at Publishing Perspectives – February 19, 2015

“Kindle Unlimited Ruled Illegal in France” by Nate Hoffelder at Ink, Bits & Pixels (formerly The Digital Reader) – February 19, 2015

“Fleur Pellerin: le livre numérique trop chèr pour ‘beaucoup de lecteurs’” at ActuaLitté – February 19, 2015

“Amazon: Our drones will get ‘as close as possible to real teleportation’” by Jillian D’Onfro at Business Insider – February 17, 2015

Where can Amazon legally fly its drones” by Chris Morris at Fortune – February 18, 2015

“App developers bailing on Fire Phone, in new challenge for Amazon” by Tricia Duryee at GeekWire – February 19, 2014

“Amazon Drones BANNED?!?! – Tech Tuesday” (Video) – ETC News

Tech Tips

“How to Enable Text-to-Speech on iPad & iPhone for Kindle, iBooks, etc” by Nathan at (Video)

How to use Alex with Speak Screen on iPhone 5S and other devices

Interview with Patti Thorn

Blue Ink Review home page

Blue Ink reviews

Blue Ink Review’s The Real Cost of Self-Publishing blog

The Remains of War: Surviving the Other Concentration Camps of World War II by G. Pauline Kok-Schurgers

Brewing Beneath the Perk: My Journey through a coffee shop business…to me by Teri Meehan

Next Week’s Guest

Juli Monroe, Editor-in-Chief of TeleRead

Music for my podcast is from an original Thelonius Monk composition named “Well, You Needn’t.” This version is “Ra-Monk” by Eval Manigat on the “Variations in Time: A Jazz Persepctive” CD by Public Transit Recording” CD.

Please Join the Kindle Chronicles group at Goodreads!


Send to Kindle

TKC 341 Christopher Weyant and Anna Kang

Anna&Chris Headshot June 2014

Illustrator and Author of You Are (Not) Small

Interview starts at 14:32 and ends at 37:56.

Chris: Anyone with kids who watches someone read for the first time—I never would have realized how magical—it is one of the greatest experiences that I’ve ever seen, because the world opens up.


“Amazon launches its ebook subscription service “Kindle Unlimited” in Canada and Mexico” by Paul Sawers at VentureBeat – February 12, 2015

“Scribd adds comic books” by Juli Monroe at TeleRead – February 10, 2014

Scribd’s Kindle Fire App

Oyster’s Kindle Fire App

March: Book One (March Trilogy 1) by John Lewis (Kindle Edition)

PW Comics World: More to Come podcast

“David Carr, Times Critic and Champion of Media, Dies at 58” by Bruce Weber and Ashley Southall – February 12, 2015

“David Carr, a Journalist at the Center of the Sweet Spot” by A.O. Scott – February 13, 2015

Amazon Absorbing Price Fight Punches” by David Carr at The New York Times – June 1, 2014

“WBUR Fast Forward: David Carr Talks with Jill Abramson” (video) – October 21, 2014

Page One: Inside the New York Times – free for Prime members on Amazon Instant Video

Sling TV available on Amazon Fire TV – press release February 12, 2015

Tech Tip

How to pair an iPad or other device with Amazon Echo

1001 Riddles for Children by George L. Carlson (1949) – used hardcover

Interview with Chris Weyant and Anna Kang

You Are (Not) Small

Christopher Weyant’s web site

Galleries of Christopher Weyant’s New Yorker cartoons and editorial cartoons

Geisel Award home page


Blue Ink Review

“Amazon’s First Original Hour-Long Drama Series Bosch is Now Available Exclusively to Prime Members in the US, UK, and Germany” Amazon press release – February 13, 2015

Bosch Season 1 at Amazon Instant Video


Voice Dream

Next Week’s Guest

Patti Thorn, co-founder of Blue Ink Review

Music for my podcast is from an original Thelonius Monk composition named “Well, You Needn’t.” This version is “Ra-Monk” by Eval Manigat on the “Variations in Time: A Jazz Persepctive” CD by Public Transit Recording” CD.

Please Join the Kindle Chronicles group at Goodreads!


Send to Kindle

TKC 340 Thad McIlroy


Author of Mobile Strategies for Digital Publishing 

Interview starts at 13:21 and ends at 37:37.

 There may not be a lot of new readers coming into the eReader space, but it’s a device that’s got legs still, despite its apparently sort of old-fashioned and monochrome presence.


Kindle Convert for PC at ($19)

“Amazon Echo Review: Talking Helper Alexa is No Match for Siri” by Geoffrey A. Fowler at The Wall Street Journal – February 3, 2015

“Amazon Echo adds voice controls for Spotify, iTunes and Pandora, plus new ‘Simon Says’ feature” by Todd Bishop at GeekWire – January 31, 2015

“Jeff Bezos on ‘Transparent’ and Amazon’s ‘insurmountable opportunity’” by Jason Kashdan at CBS news (video)

“UMass Amherst Collaborates with to Create Virtual Bookstore” – January 13, 2015

“Amazon Is in Talks to Buy RadioShack Stores, Report Says” by Klint Finley at Wired – February 3, 2015

Tech Tip

How to use Microsoft’s new Office for Android apps on a Fire HDX 8.9 (via Jo Caney):

  1. Go to settings, then applications and at the top of this list, ensure that “Apps from Unknown Sources” is marked as “on”.
  2. Install a free app from the Amazon App Store called ES file explorer.
  3. Go to this website:
  4. You’ll need to go to the section on the page where it says “Downloads” and get both the APK file and the OBB file for the office app you want on your Kindle. They’ll appear in the downloads folder which you can access by swiping from the left hand side of the screen in your silk browser, or find it in ES file explorer.
  5. Don’t install the APK file yet. Instead, use the ES file explorer app and navigate your way to the folder marked “Android” which has a cog wheel symbol on it. In this folder, you need to create a new folder called “obb”. You can do this by pressing on the + sign at the bottom of the ES file explorer window. Inside your new obb folder, you need to create a new folder for each of the office apps which must be named exactly as follows. (for excel, and for powerpoint and word, you just change the last bit to the relevant app name).

  1. Once all that is done, you need to find your downloads folder using ES File Explorer and find your apk file and obb file for each app. Press the file so they are highlighted, then press the “More” menu at the bottom right of the screen to access the “Move” option. Move the apk file into the obb folder, and the obb file into the new folder you created within that folder called (or whichever app you are dealing with)
  2. When all that is done, you can now go ahead and find the apk file which will install the app and press it. One of the options will be “Install” and you can now press this – and it should install and run properly.

Note: if you just try to install without getting everything into the right folders first, the app will appear to install but it won’t be able to load properly and will tell you forever that it is downloading files from the internet.

Interview with Thad McIlroy

Mobile Strategies for Digital Publishing: A Practical Guide to the Evolving Landscape by Thad McIlroy

The Future of Publishing website


Video: The Wattpad Moment

Hugh Howey’s Author Earnings website

iPhone 6 Plus at Amazon

Samsung Galaxy Note 4 at Amazon


Brain Pickings by Maria Popova


“My personal library is smaller and bigger than ever” by Eolake Stobblehouse at eReader Joy

“Amazon is the Reader’s Friend” – a debate on January 15, 2015 presented by Intelligence Squared


This week’s show is dedicated to the memory of my aunt, Edna Stiles Tighe (March 27, 1925 – January 31, 2015).

Music by my niece, Fran Betlyon

Please Join the Kindle Chronicles group at Goodreads!


Send to Kindle

TKC 339 Seth Godin at Digital Book World

Seth Godin

Author, entrepreneur, maker of ruckuses

Interview starts at 4:33 and ends at 14:50.

Paper books are going to gradually and painfully and very, very slowly disappear. They’re going to become like LP’s. One by one the bookstores are going to go away, and then one by one the kids that grow up reading all the time on paper are going to go away. It might not even happen in my lifetime, but it’s always going to go down.


Richard Hollick’s Making Book blog

Book Industry Guild of New York – President’s Night program January 13, 2015

“Oxford University Press Has Its Own Super Pfund” by Leon Neyfakh at the New York Observer – February 17, 2009

Niko Pfund, President / Academic Publisher at Oxford University Press  (Starts at 2:42)

Brave New World by Aldous Huxley

Interview with Seth Godin

What To Do When It’s Your Turn [and it’s always your turn] by Seth Godin

Seth Godin’s books at the Kindle Store

Capital in the Twenty-First Century by Thomas Piketty

Digital Book World

“Moerer: iBooks Averages 1 Million New Customers Per Week Post-iOS8” by Sarah Weinman at Publishers Lunch – January 15, 2015 (Starts at 15:54)

Thad McIlroy, author of The Future of Publishing (Starts at 19:43)

James G. Robinson, director of news analytics at The New York Times (Starts at 22:14)

“Publishers Need to Look Beyond the Numbers in Data Analysis” by Rich Bellis at Digital Book World – January 14, 2015

“The leaked New York Times innovation report is one of the key documents of this media age” by Joshua Benton at NiemanLab – May 15, 2014

“Watching the audience move: A New York Times tool is helping direct traffic from story to story” by James G. Robinson at NiemanLab – May 28, 2014

Booktrack Interview with co-founder Mark Cameron starts at 25:47

“The Beauty of Booktrack” by Hugh Howey – May 28, 2014

Classical for Reading Amazon Prime playlist

1Mobile Market

“Publish or Perish: Can the iPad topple the Kindle, and save the book business” by Ken Auletta at The New Yorker – April 26, 2010 (Starts at 34:07)


Open Road Integrated Media

Music for my podcast is from an original Thelonius Monk composition named “Well, You Needn’t.” This version is “Ra-Monk” by Eval Manigat on the “Variations in Time: A Jazz Persepctive” CD by Public Transit Recording” CD.

Please Join the Kindle Chronicles group at Goodreads!


Send to Kindle

TKC 338 Andy Weir

Andy WeirAuthor of The Martian

Interview starts at 11:39 and ends at 38:29

More people bought it from Amazon than downloaded it for free from my site, which just goes to show you how deep into the market Amazon reaches and how good they are at selling books. That got it up into the Top Sellers lists, so it got up to the Top 10 SciFi titles, and that really starts to snowball, because  once you’re there people are like “I want a new book. I don’t know what I want. I want something SciFi. What are the Top 10 sellers in SciFi?” Once you start to break into that list you really start to sell a lot.


Amazon Echo

Here is the dedicated Echo Support phone line number: 877-375-9365

“Amazon Launches Kindle Textbook Creator”  (Amazon press release) January 22, 2105

“Amazon launches Kindle textbook tool to compete with iBooks Author” by Laura Hazard Owen at Gigaom – January 22, 2015

Download page for Kindle Textbook Creator

Tech Tips

Amazon’s Matchmaker tool for finding Audible versions of your Kindle books (requires log in to your Amazon account)

Interview with Andy Weir

The Martian: A Novel

“The Martian Has Quietly Put Together A Home Run, A-List Cast” by Mike Reyes at CinemaBlend

Top Science Fiction titles in Kindle format at


Transparent series will be free for non-Amazon Prime members on Saturday January 23, 24, 2015 – press release

Vox Tablet podcast interview with Norman Lear – December 2, 2105

Loss at Sea: A Solo Circumnavigation by Eric Loss

The Man in the High Castle – pilot based on a novel by Philip K. Dick

Next Week

Seth Godin and more from Digital Book World

Music for my podcast is from an original Thelonius Monk composition named “Well, You Needn’t.” This version is “Ra-Monk” by Eval Manigat on the “Variations in Time: A Jazz Persepctive” CD by Public Transit Recording” CD.

Please Join the Kindle Chronicles group at Goodreads!

Send to Kindle

Is Amazon the Reader’s Friend? – Liveblog


I took a wrong turn on the subway and reached Brooklyn before I realized I was a long way from the Kaufman Center in Manhattan. I arrived late at the Intelligence Squared debate on the resolution “Amazon is the Reader’s Friend.”

We are now into questions from the audience. It’s been a fantastic discussion, organized in classic debate style with some innovations introduced by the steady, savvy moderator, John Donvan.

Arguing for the resolution are author Joe Konrath and journalist Matthew Yglesias. Arguing against are author Scott Turow and Franklin Foer, former editor of The New Republic. Here’s what’s happening…


Send to Kindle

Should/Can Amazon Be Constrained? – DBW Liveblog

Next up: what promises to be a lively panel discussion moderated by Ken Auletta of The New Yorker. The topic is “Should Amazon be Constrained and Can They Be?” The panelists are Barry Eisler, author of The Detachment; Annie Lowrey, a journalist at New York Magazine, and Barry Lynn of the New America Foundation.

Mike Shatzkin this morning said that one of the decisions that took the most time in planning Digital Book World’s sixth annual conference was what order to put the options in the title of this panel. Can Amazon be constrained, or Should Amazon be constrained. Not sure why they went with the latter as first in the title.

If you have arrived here and don’t see individual liveblog posts, click on the headline above to reveal.

Send to Kindle

Authors Survey at Digital Book World – Liveblog

Jane Friedman, publisher of Scratch Magazine, is moderating a panel discussion titled “Authors Facing the Industry: 2015 Digital Book World & Writer’s Digest Author Survey Results.” Here we go…


Send to Kindle

TKC 337 Russ Grandinetti at Digital Book World

Grandinetti at DBW

Amazon’s senior vice president for Kindle

We can all observe the fact that in every single digital media category subscriptions is playing an important role—in music, in movies, in newspapers—you cannot find a digital medium where subscription isn’t a model that succeeds at some level, and I don’t think books will be immune to this. Immune is even the wrong word, because it makes it sound like they’re necessarily a bad thing, and I don’t think that’s true. So what we need to do is think about how subscription can be a great value for the customers who participate but grow the business and be incremental to it.

Digital Book World 2015 agenda

“Kindle Head Russ Grandinetti Offers the View from Amazon at Digital Book World 2015” at Digital Book World – January 14, 2015

My liveblog of Russ Grandinetti’s presentation at Digital Book World

“Russ Grandinetti: Consumers Spend More on eBooks After Joining Kindle Unlimited” by Nate Hoffelder at The Digital Reader – January 14, 2015

“Amazon is the Reader’s Friend,” a debate on January 15, 2015, to be hosted by Intelligence Squared at the Kaufman Center, 129 West 67th Street in New York

Music for my podcast is from an original Thelonius Monk composition named “Well, You Needn’t.” This version is “Ra-Monk” by Eval Manigat on the “Variations in Time: A Jazz Persepctive” CD by Public Transit Recording” CD.

Please Join the Kindle Chronicles group at Goodreads!


Send to Kindle